The difference between good and great customer service.

Constituents have a lot of needs and the staff that are on the frontline helping meet those needs know that they must give every interaction their best effort. This short training class breaks down all constituent needs into two categories and provides a helpful acronym for staff to follow when they need to take the LEAD. Join your colleagues for an hour of understanding as we regroup and reframe what constituents need.

Facilitator: Molly McAllister, CPTD & CPC
Skill Set: Professional Development
Details: 02/27/2026 from 10:00am – 11:00am
Platform: Zoom
Enroll: CLICK HERE or email Molly.McAllister@cga.ct.gov