Listening Skills
“You’re on mute. We can’t hear you.” Listening can be a challenge, even when your microphone is on and fully working. The distractions, both physical and mental, that have …
Read MoreDiversity Awareness Training
During the 1999 Legislative Session, Public Act 99-180, An Act Concerning Diversity Training for State Employees was passed. The act requires “each state agency that employs one or more …
Read MoreMeeting Constituents’ Needs
The difference between good and great customer service. Constituents have a lot of needs and the staff that are on the frontline helping meet those needs know that they must …
Read MoreUnderstanding Domestic Violence
Public Act 22-82 added training and education related to domestic violence as a requirement for each state agency. The Connecticut Commission on Human Rights and Opportunities (CHRO) has put …
Read MoreRecruiting, Engaging, and Retaining Key Talent
This is a NEW class! The hiring process begins long before the interview—and continues well beyond an employee’s first day. Discover how a strengths-based approach can help you create …
Read MoreEmergency Exits Walkthrough
One of the most important things you can do to stay safe is to be aware of your surrounds and know where to find the emergency exits. Beyond the …
Read MoreStop the Bleed©
Stop the Bleed© is a life-saving training program that teaches individuals how to recognize and respond to severe, life-threatening bleeding. Participants learn how to quickly assess a situation, apply direct …
Read MoreThe Regulatory Process
Come hear the CGA’s Legislative Regulation Review Committee (LRRC) Administrator, Cat Thomas, discuss our state’s unique and complicated regulatory process. Her presentation will include how regulations are drafted and …
Read MoreHow to Have Hard Conversations
In a world, and the legislature, that is full of profound disagreement, how can you engage effectively during difficult talks? Learn three tools for how to communicate better with …
Read MoreNeurodiversity-Informed Strategies for Supervisors
This session will focus on practical strategies for supporting neurodivergent employees. Topics will include communication approaches, performance and behavior considerations, and inclusive supervision practices that promote supportive, productive, and …
Read MoreHow to Use NCSL’s 50-State Bill Info Service and Databases (CLE Credit Available)
No matter what bill you’re looking for, NCSL and partner LexisNexis State Net have got you covered! Come learn about NCSL’s Bill Information Service, a powerful legislative research tool …
Read MoreThe Art of Persuasion and Getting Buy In
New Class! Participants will discover techniques for crafting compelling arguments, building rapport, and gaining consensus/unity with stakeholders. By the end of the workshop, attendees will be able to effectively …
Read MoreWorkplace Violence Prevention: The Fundamentals of Safety and Security at The CGA
This training provides tools and skills employees need to handle conflict, anger, and aggression in the workplace. Topics covered during this class include: factors that contribute to workplace violence, signs …
Read MoreConnecticut State Library & State Museum Tour
Visit a building filled with historic materials and find out more about the resources within! The Administrator of the Museum of CT History will provide a tour of the …
Read MoreHolding Staff Accountable
This session will explore how to effectively establish and promote accountability as part of an organization’s culture. Participants will have a focused discussion on the meaning of accountability and …
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