Meeting Constituents’ Needs
The difference between good and great customer service. Constituents have a lot of needs and the staff that are on the frontline helping meet those needs know that they must …
Read MoreJF Report Writing
Often what you write in your JF report may be the only information that a committee has to screen your bill. Accuracy of the information is key to the bill …
Read MoreSexual Harassment Prevention
Sexual Harassment is illegal and is prohibited by the Connecticut Discriminatory Employment Practices Act (Section 46a-60(a)(8) of the Connecticut General Statutes) and Title VII of The Civil Rights Act of …
Read MoreUnderstanding Domestic Violence
Public Act 22-82 added training and education related to domestic violence as a requirement for each state agency. The Connecticut Commission on Human Rights and Opportunities (CHRO) has put …
Read MoreStop the Bleed©
Stop the Bleed© is a life-saving training program that teaches individuals how to recognize and respond to severe, life-threatening bleeding. Participants learn how to quickly assess a situation, apply direct …
Read MoreWorkplace Violence Prevention: The Fundamentals of Safety and Security at The CGA
This training provides tools and skills employees need to handle conflict, anger, and aggression in the workplace. Topics covered during this class include: factors that contribute to workplace violence, signs …
Read MoreToday’s Technology: Making Smart Online Choices
We all spend more time connected to the internet and our ever-changing online world than we ever have. You may have questions about the apps and platforms you use. For …
Read MoreManager’s Guide to the EAP (Employee Assistance Program)
This short program will give supervisors a wonderful overview of the benefits available to them, and their staff, through the Employee Assistance Program (EAP). You’ll hear about how the EAP …
Read MoreProviding Customer Service to Constituents with Mental Health Challenges
This training will provide an overview of mental health as well as practical strategies for providing high-quality customer service and support to individuals experiencing mental health challenges. The training will …
Read MoreFreedom of Information Act: What You Need to Know for Compliance and Protection
Are you aware that nearly every state-generated document, including your e-mail, is potentially viewable by the public? Citizens can request access to state documents via The Freedom of Information …
Read MoreIntroduction to Mindfulness with Wheeler EAP
Practicing mindfulness has been found to help reduce stress and anxiety symptoms, strengthen memory and focus, and even improves blood pressure and immune function. In this session, Wheeler Employee Assistance …
Read MorePreparing For a Successful Interview
Whether you’re looking for your first job after a CGA internship or you want to take the next best step in your career, this training will cover all the …
Read MoreMandatory Training Information
Diversity Awareness, Workplace Violence Prevention (WPVP), Sexual Harassment Prevention (SHP), and Understanding Domestic Violence are the four mandatory training topics for all CGA staff. To satisfy the required training, staff members …
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